Just when we thought HaiDiLao’s (HDL) service standard couldn’t get any better, they’ve shown us once again just why they’re the favourite hotpot chain in Singapore, and perhaps even the world. HDL has just introduced their very first fully ‘smart’ outlet at Northshore Plaza I, with state-of-the-art Robot Arm Technology, an Intelligent Food Room and friendly talking Roving Robot Waiters!
This is not the first HDL outlet to offer a technology-powered dining experience, with the Marina Square outlet having immersive and futuristic sound and light effects as well as talking robot waiters—but the latest Northshore Plaza I outlet ups the ante with a fully ‘smart’ kitchen that all diners can enjoy as part of their ever-improving promise to deliver only the best ‘service+’ to their customers.
Northshore Plaza I’s HDL outlet takes the hotpot chain’s already top-notch hygiene standards to the next level with their Intelligent Food Room—a specially constructed cold room that’s kept at a constant 0-4 degrees to maintain optimum freshness and quality of the dishes and minimize the transmission of bacteria and germs. Each individual dish is also covered to minimise exposure to air and even has a unique RFID for real-time tracking of the dish—whether the dish has been left out for too long or is unsafe for consumption—all to improve food quality and reduce food safety risks due to human handling.
When you first step into the restaurant, you’ll be greeted by a semi-transparent glass panel where you can see the high-tech robot arms at work. Once you’ve made an order via iPad, the order is sent to the Intelligent Food Room where the robot arms are responsible for automatically selecting the dishes and sending them to the sorting area for quality checks and final garnishes.
Once that’s done, the food is placed on the roving robot waiters and off they go to their respective tables! Make sure to be camera-ready once the talking robot waiter arrives at your table as the robot waiter also features a friendly cat face complete with cat ears and adorable facial expressions!
The latest ‘smart’ outlet also boasts an automatic soup machine: instead of pouring the soup base by hand, which can result in inaccuracies for each serving, everything is done and measured by the automatic soup machine. This ensures that each portion of soup is standardised each time, exact to the gram! You can also customise your soup however you want—with a taste and flavour gauge of 0-100%, you can choose to have your soup with less oil, less salt and even reduce the sediments!
HDL’s food needs little introduction: thanks to the new Robot Arms Technology, each dish arrived at our table uber fresh, having been through stringent and thorough quality checks. We also got a taste of HDL’s brand new soup base flavour: Fried Fish Soup! This is a super comforting and hearty soup that’s rich and milky, reminiscent of the quintessential fish soup you’ll find at hawker centers, with no fishy smell or taste at all—perfect for warming the stomach (and soul) on a cold day.
Today also marks a momentous occasion for HDL, it’s the brand’s 10-year anniversary in Singapore! To celebrate this milestone and to thank all loyal customers for their support throughout the years, HDL is offering promotional full-sized dishes for just $10 (UP. at least $16)! There will be 2 different dishes offered each week, with fan-favourites like Signature Mashed Shrimpwash, Iberico Pork, HaiDiLao Flavoured Beef, Squid Balls in Ink Sauce and more! This $10 promotion will be available across all HDL outlets in Singapore, from now till 4th December 2022 (limited quantities at each outlet, while stocks last).
Dates: Now till 4th December 2022
Address: 407 Northshore Dr, #01-01 Northshore Plaza I, Singapore 820407
Opening Hours: 10.30am-4am daily
